OPEN WEB URL doesn't (sometimes!)

Jack Des Bouillons (6/9/14 2:53PM)
Jack Des Bouillons (6/9/14 4:18PM)
Keisuke Miyako (6/10/14 12:33AM)
Jack Des Bouillons (6/10/14 8:39AM)
Jack Des Bouillons (6/10/14 8:46AM)
Jack Des Bouillons (6/10/14 9:03AM)
Jack Des Bouillons (6/10/14 9:05AM)
Koen Van Hooreweghe (6/10/14 9:31AM)
Koen Van Hooreweghe (6/10/14 5:44PM)
Koen Van Hooreweghe (6/10/14 5:59PM)

Jack Des Bouillons (6/9/14 2:53 PM)

I have a button in an import form that a user can click to open the
user's
email client to send an email. ¬=A0The code fills in the email
address.

mailto:jack.desbouillons@...=

This is what is passes to the command as the first parameter, with "*"
as
the second parameters to the command. ¬=A0The above works fine.

It works fine MOST all the time. ¬=A0Now one user is reporting that
nothing
happens an a few clients. ¬=A0I traced through the code on one of the
problem
client email addresses, and sure enough, ¬=A0OPEN WEB URL does nothing
with one
of the addresses.

Anyone have any idea of what might be going on?

TIA.

Jack des Bouillons
Hobbs/Herder ADvertising
Jack Des Bouillons (6/9/14 4:18 PM)

The email address that failed was fairly staightforward...

Name@...

I'm not certain what you mean by Percent-encoding...

Are you suggesting that there might be some invisible characters in the
email field?

Jack des Bouillons

On 6/9/14 3:33 PM, "Keisuke Miyako" <Keisuke.Miyako@... wrote:

color><param>00000,0000,DDEE/param>ppassing the * means you are
responsible for URI encoding.
do you have functions to take care of percent encoding?

http://en.wikipedia.org/wiki/Percent-encoding

otherwise, you might fair better without the asterisk...

miyako

-----$B85$N%a%C%;!<<%8(B-----

with "*$B!I(B as the second parameters to the command.
/color>
Keisuke Miyako (6/10/14 12:33 AM)

passing the * means you are responsible for URI encoding.
do you have functions to take care of percent encoding?

http://en.wikipedia.org/wiki/Percent-encoding

otherwise, you might fair better without the asterisk...

miyako

-----&Acirc;&Ouml;&Eacute;?=81&AElig;?=83°=E3&Eacute;&Eacute;?=82ª=E3&Eacute;º=E3&Ccedil;?-----

with "*?=80&ugrave; as the second parameters to the command.
Jack Des Bouillons (6/10/14 8:39 AM)

But in that case, OPEN WEB URL would fail all the time, no?

In my case, the command works fine in most all cases, but fails on some
specific addresses.

Jack des Bouillons

On 6/10/14 6:45 AM, "David Ringsmuth" <davidinug@... wrote:

color><param>00000,0000,DDEE/param>JJack,

A few years ago I remember seeing OPEN WEB URL fail if FireFox was
installed
on the box.

That pointed to conflicts in the OS knowing what to launch...

Hth,
David Ringsmuth
/color>
Jack Des Bouillons (6/10/14 8:46 AM)

You mean the USER who is trying to send the email, not the client
receiving
the email, right?

The user invoking OPEN WEB URL has no problem most of the time. ?She
successfully ;aunches her email app wit the Addressee filled in. ?It
is just
that the command fails on some email addresses.

Jack des Bouillons

On 6/10/14 12:31 AM, "Koen Van Hooreweghe" <bvbaCompass@...
wrote:

color><param>00000,0000,DDEE/param>JJack,

Are you sure those clients have a correctly default email client set?
Could be a problem if they are using webmail from a browser.

HTH
Koen
/color>
Jack Des Bouillons (6/10/14 9:03 AM)

That's really the only thing I an think of...

Jack

On 6/10/14 8:44 AM, "Koen Van Hooreweghe" <bvbaCompass@...
wrote:

color><param>00000,0000,DDEE/param>MMaybe some hidden chars got into
the to mail adress by copy-paste from
eg MS Word docs or so?

Just a thought.
/color>
Jack Des Bouillons (6/10/14 9:05 AM)

I'm going to ask the user, when this happens, to re-enter the address
in the
email field.

Thanks for your thoughts.

Jack

On 6/10/14 8:59 AM, "Koen Van Hooreweghe" <bvbaCompass@...
wrote:

color><param>00000,0000,DDEE/param>=From your first message I
understood some users have problems and
others haven't. But that's apparently not the case as it is only with
certain email addresses.

Is there some kind of resemblance in the failing to addresses?

Maybe investigate the invalid chars case?
/color>
Koen Van Hooreweghe (6/10/14 9:31 AM)

Jack,

Are you sure those clients have a correctly default email client set?
Could be a problem if they are using webmail from a browser.

HTH
Koen

Op 9-jun-14, om 23:53 heeft Jack Des Bouillons het volgende geschreven:

color><param>00000,0000,DDEE/param>IIt works fine MOST all the time.
¬=A0Now one user is reporting that ¬=A0
nothing
happens an a few clients. ¬=A0I traced through the code on one of the
¬=A0
problem
client email addresses, and sure enough, ¬=A0OPEN WEB URL does nothing
¬=A0
with one
of the addresses.

Anyone have any idea of what might be going on?
/color>

--------------------
Compass bvba
Koen Van Hooreweghe
Kloosterstraat 65
9910 Knesselare
Belgium
tel +32 495 511.653
Koen Van Hooreweghe (6/10/14 5:44 PM)

Hi Jack,

Maybe some hidden chars got into the to mail adress by copy-paste from ?

eg MS Word docs or so?

Just a thought.

Koen

Op 10-jun-14, om 17:39 heeft Jack Des Bouillons het volgende
geschreven:

color><param>00000,0000,DDEE/param>IIn my case, the command works fine
in most all cases, but fails on ?
some
specific addresses.
/color>

--------------------
Compass bvba
Koen Van Hooreweghe
Kloosterstraat 65
9910 Knesselare
Belgium
tel +32 495 511.653
Koen Van Hooreweghe (6/10/14 5:59 PM)

Yep, I meant the user trying to send.
From your first message I understood some users have problems and ?
others haven't. But that's apparently not the case as it is only with ?
certain email addresses.

Is there some kind of resemblance in the failing to addresses?

Maybe investigate the invalid chars case?

HTH
Koen

Op 10-jun-14, om 17:46 heeft Jack Des Bouillons het volgende
geschreven:

color><param>00000,0000,DDEE/param>YYou mean the USER who is trying to
send the email, not the client ?
receiving
the email, right?

The user invoking OPEN WEB URL has no problem most of the time. ?She
successfully ;aunches her email app wit the Addressee filled in. ?It ?

is just
that the command fails on some email addresses.
/color>
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